01Overview
Nova Cheats ("we," "us," or "our") provides digital software products (cheats) for various games. This Refund Policy outlines when refunds may be issued and how to request one.
By purchasing any of our products, you agree to this Refund Policy. We encourage you to read it carefully before making a purchase. If you have any questions, please contact our support team.
02Refund Eligibility
We offer refunds under the following limited circumstances:
- If our product fails to work as advertised on your system, and we are unable to resolve the issue through our support channels.
- If your purchase was made in error (e.g., duplicate payment, unintended purchase) and you contact us within 48 hours of the transaction.
- If a product is discontinued or becomes permanently unavailable within 30 days of your purchase.
Important: Refunds are not granted for reasons such as game bans, personal preference, or changes in the game's anti-cheat policies. By using our cheats, you accept the inherent risks involved.
03Refund Process
To request a refund, please follow these steps:
- Submit a support request through our Discord server or email us at support@novacheats.com.
- Provide your order ID, the email address used for the purchase, and a detailed explanation of the issue.
- Our support team will review your request and may ask for additional information (e.g., logs, screenshots, system details).
- If approved, your refund will be processed to the original payment method within 5-10 business days.
We aim to respond to all refund requests within 48 hours. However, response times may vary depending on the volume of requests.
04Chargebacks
A chargeback occurs when you dispute a payment with your bank or credit card company. We take chargebacks seriously:
- Filing a chargeback without first contacting us to resolve the issue is a violation of our policy.
- If you file a chargeback, your license will be immediately terminated, and you will lose access to all products associated with that purchase.
- We reserve the right to contest chargebacks with your payment provider and provide evidence of the transaction and delivery of the product.
- Frivolous chargebacks may result in a permanent ban from our services and reporting to fraud databases.
To avoid chargebacks, please contact our support team first to address any issues. We are committed to resolving disputes fairly and efficiently.
05Exceptions
Refunds will not be granted in the following cases:
- If you have been banned from the target game due to the use of our cheats.
- If you are unable to download the product due to your own internet connectivity issues.
- If you change your mind after purchasing and simply no longer want the product.
- If you purchased the wrong product and request a refund beyond the 48-hour window, though we may offer an exchange at our discretion.
- If you are using a VPN, proxy, or other service that may interfere with the proper functioning of our cheats.
06Payment Disputes
If you have a dispute regarding a payment made to Nova Cheats, we encourage you to contact us first to resolve the issue directly. If we are unable to reach a resolution, you may escalate the matter as follows:
- We are open to communication via our support channels to address any concerns.
- If you choose to file a formal dispute with your payment provider, please note that we will present evidence of the transaction and our attempts to resolve the issue.
- All disputes are subject to the laws of the jurisdiction in which we operate (Switzerland).
07Contact Us
If you have any questions or concerns regarding this Refund Policy, or if you wish to request a refund, please reach out through one of the following channels:
We are dedicated to ensuring your satisfaction with our products and services.
← Back to Home