01Overview
By accessing or using Nova Cheats ("we," "us," or "our"), you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of our services.
Nova Cheats operates as a digital software retailer. We take your privacy seriously and are committed to being transparent about the data we handle. This policy covers our website, storefront, and any associated services delivered via our platform partner SellAuth.
We do not sell your personal data to third parties for advertising or marketing purposes. The information we collect is limited to what is necessary to operate our services.
02Data We Collect
We collect the following categories of information when you interact with our services:
| Category | Examples | Purpose |
|---|---|---|
| Account Data | Email address, username | Order processing & license delivery |
| Transaction Data | Payment method type, order ID, amount | Billing records & receipts |
| Technical Data | HWID (Hardware ID), IP address, OS version | License enforcement & fraud prevention |
| Usage Data | Pages visited, time on site, referral source | Analytics & service improvement |
| Support Data | Discord username, messages sent to support | Customer service & issue resolution |
We do not collect:
- Full credit card numbers (processed exclusively by our payment partners)
- Government-issued ID or social security numbers
- Biometric data of any kind
- Data from your microphone, camera, or contacts
03How We Use It
Information we collect is used solely to operate and improve our services. Specifically:
- To process your order and deliver your license key instantly after payment
- To verify and enforce HWID-based license restrictions
- To detect and prevent fraudulent purchases or chargebacks
- To send transactional emails (order confirmation, key delivery, reset confirmations)
- To respond to support requests submitted via Discord or email
- To analyze aggregate site usage and improve product stability
- To comply with applicable laws and legal obligations
We do not send unsolicited marketing emails. Any email you receive from us is directly related to an action you took (e.g. a purchase or support request).
04Data Sharing
We do not sell, rent, or trade your personal information to any third party. We may share limited data only in the following circumstances:
- Payment Processors: SellAuth, Stripe, and/or PayPal process payments on our behalf. They receive order and billing details subject to their own privacy policies.
- Legal Compliance: We may disclose data if required by law, court order, or government authority.
- Fraud Prevention: We may share data with fraud detection services to protect both our business and our customers.
- Business Transfer: In the event of a merger or acquisition, user data may be transferred to the new entity under the same privacy obligations.
Any third party we engage is contractually bound to handle your data securely and only for the specified purpose.
05Cookies
Our website uses cookies and similar tracking technologies to function properly and improve your experience.
| Type | Purpose | Duration |
|---|---|---|
| Essential | Session management, cart state, security | Session |
| Analytics | Page views, referral tracking (aggregated) | Up to 12 months |
| Preferences | Storing UI settings or language preferences | Up to 6 months |
You can disable cookies in your browser settings at any time. Note that disabling essential cookies may affect site functionality. We do not use cookies for cross-site advertising or behavioural profiling.
06Data Retention
We retain your data only for as long as necessary to fulfil the purposes described in this policy:
- Order records are kept for a minimum of 3 years for accounting and legal compliance.
- HWID and license data is retained for the duration of your subscription and up to 90 days after expiry.
- Support conversation logs are retained for up to 12 months.
- Analytics data is aggregated and anonymised after 6 months.
You may request deletion of your personal data at any time (see Your Rights below). Some records may be retained where required by law even after a deletion request.
07Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Ask us to correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data, subject to legal retention requirements.
- Right to Portability: Receive your data in a machine-readable format.
- Right to Object: Object to certain types of processing, including analytics.
- Right to Restrict Processing: Ask us to pause processing of your data in certain circumstances.
To exercise any of these rights, contact us at the email address in the Contact section below. We will respond within 30 days. We may need to verify your identity before processing your request.
08Security
We implement industry-standard technical and organisational measures to protect your data:
- All data transmitted to and from our site is encrypted via TLS (HTTPS)
- Payment data is handled exclusively by PCI-DSS compliant payment processors
- Access to user data internally is restricted to authorised personnel only
- We regularly review our security practices and update them as needed
While we take every reasonable step to protect your information, no method of transmission or storage is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you promptly in accordance with applicable law.
09Third-Party Services
Our services are built on top of third-party platforms. Each operates under its own privacy policy:
- SellAuth — storefront and checkout platform. See sellauth.com/privacy
- Stripe / PayPal — payment processing. Governed by their respective policies.
- Discord — customer support community. See discord.com/privacy
- Cloudflare — DDoS protection and CDN. See cloudflare.com/privacypolicy
We encourage you to review the privacy policies of these services. Nova Cheats is not responsible for the data practices of third-party platforms.
10Children's Privacy
Our services are intended for users aged 18 and older. We do not knowingly collect personal data from anyone under the age of 18.
If you believe a minor has provided us with personal information without parental consent, please contact us immediately and we will take steps to delete that information from our systems.
11Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Post an announcement in our Discord server
- Where required by law, notify affected users directly by email
Your continued use of our services after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.
12Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out through one of the following channels:
We are committed to resolving any concerns promptly and transparently.
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